NextGen Services EMR/EHR Expert Consultants

EMR Template Experts are committed to offering clients the absolute top-quality in customer care. We pledge to each client that we will follow through on each job, work efficiently to save our clients time and money, and take each client’s satisfaction seriously. To ensure our commitment, we have introduced our Client Support Center. With our Client Support Center, you can submit your job tickets with ease, indicate the urgency of each ticket, monitor up-to-the-minute progress of each ticket. No need to spend time on the phone or writing emails describing what needs to be done—just submit your ticket online. No need to wonder if a ticket has been submitted—each time one of your team members submits a ticket, the Client Support Center will generate a notification email. No need to wonder if a ticket is finished, or how much time has been spent on a ticket—our Client Support Center will automatically generate a notification email when each ticket is finished. You set the urgency, the estimated due date, and you will know the status of each ticket, and how much time has been spent on each one. And when all is said and done…how was the service? The speed? The accuracy? You have the ability help us maintain the highest level of excellence in service by using our ticket rating system. Any time a ticket is rated a 2 or less, the system automatically notifies our Lead Experts, so that we are immediately aware of any problems and can take action right away. This ensures that you will receive the quality of service that you expect.

 

With our unique Client Support Center you can:

• Create accounts for as many team members as you need to
• Submit all jobs online, fast and easy
• Set urgency levels for tickets
  
  • Urgent – 2 day max. turnaround
  • High – 4 day max. turnaround
  • Medium—7 day max. turnaround
  • Low – 14 day max. turnaround
• Be notified automatically when tickets are submitted from your team members
• Be notified automatically when tickets are completed
• Attach documents, images, or anything that will help clarify your specific ticket request
• Monitor the progress of each ticket, see the current status, and see exactly how much time is being spent on a specific ticket
• Rate service and performance to give timely feedback to our Lead Experts